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Our experience includes organizational development - in start-up companies, organizational turn-arounds as well as growth companies. We identify development initiatives that must be executed by a firm to be more successful. We help you accomplish this by making effective use of people, processes, and technology.
Our introduction into a firm begins with a high-level baseline diagnostic - essentially a snap shot of the client's current operation and how it compares against best practices. Using our practical experience, we then provide broad based recommendations regarding specific deliverables. We suggest whether they should be produced internally or externally and what categories of resources and skills are required to produce the desired results. Additionally, we provide process improvement recommendations, including the use of technology to improve efficiency.
This initial diagnostic often leads to additional opportunities for your firm to take a deeper look and be provided more detailed recommendations on how to implement a best practice operation. During our service to your firm you can expect recommendations as to the suitability of the current staff to execute the recommendations and assessments provided. We act in the best interest of your shareholders in recommending improvements and operational efficiencies which will increase the bottom line at the lowest cost. .
Quality Leadership Process
CPointe provides expertise and experience in the disciplines of a Quality Leadership Process (QLP). QLP is a systematic and pervasive approach to constantly improve the quality of products and services of any firm. By involving current management in the process, the attitude of teamwork is reinforced and the line and staff processes of a company are improved. It is a customer focused approach to identify customer needs and expectation.
- Customer Focused
- Management Leadership
- Teamwork
- Analytical Approach
Customer Focus
We focus on the internal and external customers whose inputs drive the design of products and services offered by the firm. The quality of products and services is determined solely by the customer.
Management Leadership
We demonstrate, to all levels, how a viable quality leadership process will improve performance and the bottom line.
Teamwork
We will work with the existing management team to improve the quality of all support processes - operations, sales, marketing, etc. We accomplish this by making more effective use of people, processes and technology.
Analytical Approach (Assess, Plan, Do, Verify, Assess)
We employ an approach that uses statistical methods and other problem solving tools to control and improve processes which impact directly on the bottom line. Our approach is tempered with our many years of practical experience in top level positions within companies ranging from start ups to large public companies. Our mission is to assist clients build or repair operational processes which impact on the bottom line. We begin with a high level base line diagnostic of the existing processes and how each compares to industry best practices. From this review, we make recommendations to senior management as to how to proceed. During our service to your firm you can expect recommendations which can be implemented with internal or external assets.
Contact us today
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Denise Chisholm
Asset Services Manager
"Stan and Dave have tremendous experience in helping companies focus more clearly on moving forward. Their expertise helped us correctly profile a key target market segment. Their energy helped launch us toward success within the sector"
John Squires
Director of Strategic Products
Naviant Inc.